Refund policy

Refund and Return Policy

At Epicplacess, customer satisfaction is important to us. Eligible items may be returned or exchanged under the conditions outlined below.

Return Window

Return requests must be submitted within 30 days of delivery.

Return Eligibility

To qualify for a return, items must be:

Unworn or only tried on briefly
Unwashed
Free from stains, odors, makeup, deodorant, pet hair, and damage
Returned with original tags and packaging whenever possible
In resellable condition

Items that show signs of wear, misuse, alteration, or damage may be denied.

Non-Returnable Items

For health, safety, or promotional reasons, certain items may not be eligible for return, including:

Final-sale items
Gift cards
Items marked non-returnable
Worn or damaged merchandise
Items returned outside the 30-day window

United States Returns

Eligible United States returns may qualify for a prepaid return label.

A flat $6 USD restocking fee may be deducted from the refund for non-defective returns.

The restocking fee does not apply when:

The item is defective
The wrong item was received
The item arrived damaged

International Returns

International customers may request a return within 30 days of delivery.

Unless the item is defective, damaged, or incorrect, international customers are responsible for all return shipping costs.

International return shipping charges are non-refundable.

We strongly recommend using a tracked shipping service. Epicplacess is not responsible for international returns that are lost, delayed, or damaged in transit.

Duties, Taxes, and Customs Fees on Returns

Original customs duties, import taxes, brokerage fees, and other government or carrier charges are generally non-refundable.

If a returned package creates additional customs charges, duties, handling fees, or carrier fees, those amounts may be deducted from the refund.

Customers should clearly mark international return packages as “Returned Goods” where permitted and include all required customs documentation.

Return Process

To request a return or exchange:

Email info@epicplacess.com with your order number and reason for the return.
Wait for return approval and instructions before sending the item.
Package the item securely.
Ship the item using the return instructions provided.

Returns sent without prior approval may be delayed or refused.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, when applicable

After review, we may offer:

A replacement
An exchange
A full or partial refund

Approved defective, damaged, or incorrect-item claims are not subject to the restocking fee.

Exchanges

Exchanges are subject to product availability.

For international customers, the customer may be responsible for the cost of returning the original item and shipping the replacement unless the original item was defective, damaged, or incorrect.

Because inventory can change quickly, we may recommend returning the original item and placing a new order.

Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed within 7 business days.

Refunds are issued to the original payment method, minus any applicable:

Restocking fee
Original shipping charges
Return shipping charges
Customs fees
Carrier charges

Shipping charges are not refundable unless the return is caused by an error by Epicplacess.

Currency Conversion and Bank Fees

International refunds are processed in the original transaction currency where supported.

The final amount received may differ because of exchange-rate changes, bank charges, card-provider fees, or currency-conversion fees. Epicplacess is not responsible for differences caused by financial institutions or currency fluctuations.

Late or Missing Refunds

If you have not received an approved refund:

Check your bank or card account
Contact your payment provider
Contact your bank
Allow additional processing time for international transactions

If the issue continues, contact us at info@epicplacess.com.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not already entered processing or fulfillment.

After this period, the order may already be prepared for shipment and cancellation may not be possible.

Refused or Unclaimed International Orders

If an international order is refused, unclaimed, or returned because duties, taxes, customs fees, or carrier charges were not paid, any refund may be reduced by:

Original shipping charges
Return shipping charges
Customs duties
Import taxes
Carrier fees
Handling charges

Contact Information

Epicplacess
131 South Orange Ave
South Orange, NJ 07079
United States