Refund policy

Overview

At Epicplacess, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange under the conditions outlined below.

Return Eligibility

We accept returns for both defective and non-defective products within 30 days of delivery.

Eligible items must be:

  • In new or slightly used condition
  • Free from significant damage, misuse, or alterations
  • Returned with original packaging where possible

Returns Coverage

  • Country: United States
  • Return method: By mail
  • Return window: 30 days from delivery

Free Return Shipping

We provide free return shipping for all eligible returns.

Customers can:

  • Download and print a prepaid return label
  • Follow the return instructions provided by our support team

Restocking Fee

A flat restocking fee of $6 USD will be deducted from your refund for returned items.

This fee does not apply if:

  • The item is defective
  • The wrong item was received

Exchanges

We accept exchanges for eligible items.

To request an exchange:

  • Contact our support team within the 30-day window
  • Exchanges are subject to product availability

Return Process

To initiate a return or exchange:

  1. Email us at info@epicplacess.com with your order number and request
  2. Our team will provide a return label and instructions
  3. Pack and ship the item using the provided label

Damaged, Defective, or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue

We will offer:

  • A replacement, or
  • A full refund (no restocking fee)

Refunds

Once your return is received and inspected:

  • You will be notified of the approval status
  • Approved refunds will be processed within 7 business days

Refunds are issued to your original payment method, minus the $6 restocking fee (if applicable).

Late or Missing Refunds

If your refund has not been received:

  • Check your bank account
  • Contact your payment provider
  • Contact your bank

If the issue continues, please reach out to us.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

Contact Information

Trade Name: Epicplacess
Address: 131 South Orange Ave, South Orange, NJ 07079, United States

Phone: (347) 993-8773
Email: info@epicplacess.com

Customer support response time: 48 business hours

Additional Information

  • Returns must be initiated within the 30-day period
  • Refunds are issued only after inspection of returned items
  • We are not responsible for delays caused by shipping carriers.