Shipping policy

Shipping Policy

At Epicplacess, we are committed to providing clear, reliable, and efficient shipping services for customers in the United States and selected international markets.

Shipping Destinations

We currently ship to:

United States
Canada
United Kingdom
Australia

Additional countries may be added in the future. Available shipping destinations will be shown at checkout.

Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding holidays.
Orders placed after 2:00 PM Eastern Time may begin processing on the next business day.
Orders are not normally processed on weekends or public holidays.

Once your order ships, you will receive a confirmation email with tracking information.

United States Shipping

Estimated delivery times within the United States are generally 3–5 business days after processing, depending on the shipping method, destination, and carrier.

Available shipping options and costs are displayed at checkout before payment is completed.

International Shipping

International delivery times begin after order processing is complete and may vary based on destination, carrier service, customs clearance, and local delivery conditions.

Estimated international delivery times are:

Canada: approximately 5–10 business days
United Kingdom: approximately 7–14 business days
Australia: approximately 8–18 business days

These timeframes are estimates and are not guaranteed. Customs delays, weather, carrier interruptions, and high seasonal demand may extend delivery times.

Shipping Rates

Shipping costs are calculated based on the destination, selected shipping method, package weight, package size, and current carrier pricing.

All available shipping charges will be clearly displayed at checkout before the order is finalized.

Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country.

Where available, duties and taxes may be calculated and collected at checkout. If they are not collected at checkout, the customer is responsible for paying any applicable fees charged by customs authorities or the delivery carrier.

Epicplacess does not control customs charges and cannot guarantee the exact amount that may be assessed.

Customs Clearance

International customers are responsible for providing accurate shipping and contact information and for cooperating with any customs-clearance requirements.

Orders delayed because of missing information, unpaid customs charges, or failure to respond to a carrier or customs authority are not considered lost shipments.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and shipment details.

Tracking information may take up to 24 hours to become active after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Epicplacess is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If an order must be reshipped because of an incorrect address, additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 48 hours of delivery confirmation or the expected delivery date.

Please include:

Your order number
Your tracking number
Photos of damaged items or packaging, when applicable

We will work with the shipping carrier to investigate the issue. Resolution may depend on the carrier’s claim process and findings.

Refused or Unclaimed International Packages

If an international package is refused, unclaimed, or returned because customs duties, taxes, or delivery fees were not paid, the customer may be responsible for:

Any eligible refund will be issued only after the package is returned and inspected, minus applicable charges.

Undeliverable Packages

Packages returned because of an incorrect address, failed delivery attempts, refusal, unpaid import fees, or failure to collect the shipment may be subject to additional shipping and handling costs.

Delivery Delays

Epicplacess is not responsible for delays caused by:

Customs processing
Severe weather
Carrier interruptions
High seasonal demand
Incorrect shipping information
Government restrictions
Events outside our reasonable control

Contact Information

Epicplacess
131 South Orange Ave
South Orange, NJ 07079
United States